You are a detail-oriented, adaptable professional with a passion for marketing. You thrive on collaborating across departments to deliver exceptional member experiences. In this exciting role, you'll immerse yourself in various marketing initiatives, including Member Acquisition and Renewal, Member Engagement, and Benefits programs. You'll be the key person for managing application submissions, acquiring lead lists, and supporting impactful campaigns. Your efforts will ensure a consistent brand voice and enhance the value we offer to our members. Your experience in membership marketing and billing strategies, along with your excellent communication and project management skills, are crucial for this role. 

If this sounds like you, please read on! 

The Membership Specialist is an organized, quick learner with an eye for detail. This role will be expected to support a wide variety of marketing initiatives, including Member Acquisition and Renewal, administering key Member Engagement and Benefits programs, and supporting Member Volunteer Committee initiatives. This work entails managing the application submission and approval process for all member groups, acquiring internal and external lead lists, supporting campaign deployment and measurement, and other internal/external communications. 

This position will help support a consistent brand voice and will support all communications and programming regarding member benefits and value to new and renewing members. Ideal candidates will have experience in membership marketing and billing strategies. This individual must be able to effectively support high-visibility projects, understand general marketing principles and tools, and be a strong written and oral communicator. This person must have the ability to work with cross-functional departments within the organization, manage multiple projects simultaneously, and be able to organize and prioritize information. This position will report to the Director, Member Experience. 

• Maintain daily communications with current and prospective members, both written and oral, and help drive participation towards membership goals. 
• Coordinate meetings, exhibits, and direct response acquisition and retention marketing campaigns across integrated channels, including email, direct mail, social, telemarketing, and web. 
• Support the definition, evolution, and reinforcement of a clear and consistent brand voice and identity for the Academy. 
• Track and oversee implementation of high-priority member experience projects, including PowerBI reporting; application processing, reporting, and management; and Personify notifications. 
• Produce reports for constituents and internal stakeholders on Key Performance Indicators (KPIs), including engagement, conversions, and ROI on marketing tactics for New Resident Enrollment and PGY-5 Transitions. 
• Maintain relationships with internal departments and program partners, including Membership Operations, TDS, PMO, and MarCom, design, education, publications, and website teams. 
• Represent the company at the Membership booth during the AAOS Annual Meeting and other internal events as required. 
• Support execution and tracking of all communications for key audience personas, including full member journey development. 
• Lead the implementation of member application process improvements, including forms, payment, weekly reporting, notifications, and communications. 
• Responsible for ongoing list procurement/uploads and lead segmentation, quality control, and analytics tracking. 
• Help coordinate enrollment for all residents during pre-determined acquisition periods for all partner resident institutions, as well as transitioning graduating residents into fellowship or practice. Report updates to the manager on a regular basis utilizing AMS UX dashboards and PowerBI for resident management analysis and updates. 
• Coordinate and manage the administrative processes for Membership Council reviews, including organizing and tracking applications, preparing review packets for the Council and Board of Directors, following up with members for additional information, tracking certifications, and preparing and sending final voting result letters. 
• Support onboarding and engagement teams to deliver a superb member experience for the newest members of the Academy. 
• Obtain quotes and timelines from applicable internal and external vendors for execution of corresponding marketing projects as determined by the manager. 
• Support the Director in the development of high-profile reports, presentations, and other communications to Academy leaders and executive staff. 
• Supports volunteer committees, including award recognition, PowerPoint presentations, meeting planning (tent cards, Annual Meeting, etc.), Personify and JotForm updates, and other administrative tasks. 

Exemplifies the following essential values of the Academy: 

• Teamwork: Effective collaboration and team-focus to solve complex problems and drive innovation. 
• Empowerment: The authority, information, and skills to make decisions and drive results. 
• Accountability: Ownership of process and results that drive decisions and ensure implementation. 
• Mindset of Growth/Continuous Learning:  Focused on and invested in self and staff development to become more adaptable, making the Academy more agile, innovative, and sustainable. 

Travel:   

• Up to 12 days per year 

Qualifications:

Required: 

• Bachelor’s Degree in Marketing, Public Relations or related field 
• 1-3 years’ experience in Membership, Marketing, or Communications/PR preferred 
• Portray a positive, can-do attitude with priority on team, not individual success  
• Ability to multi-task and adapt to changes quickly in a fast-paced environment both within a team or independently 
• Basic writing, editing, and proofreading skills 
• Proficiency in Adobe Creative Suite 
• Proficiency in Microsoft Office Suite, including Microsoft Excel and PowerPoint  
• Experience working with external partners/agencies  
• Understanding of Member Acquisition, Onboarding and Engagement practices 

Desired:  

• Basic skill with web page management software 
• Basic skill with marketing automation such as HubSpot, Marketo, Salesforce, etc. and graphic design software such as Canva, Adobe Photoshop, Adobe InDesign 
• Previous work experience in an association and/or NGO business model  
• Experience with Microsoft ProTech or similar AMS 
• Exceptional administrative and project management skills 
• Bilingual, specifically proficient in Spanish 

Salary Range: $58,000-$62,000, depending on qualifications and experience.

Join us in shaping AAOS’ success! If this resonates with you, apply today by sharing the following:

-Clearly communicate why you are the ideal candidate for this role, providing specific examples and experiences as proof points.

-Resumes must be accompanied by a cover letter with salary expectations to be considered. 

Please note: 

This hybrid position is based in Rosemont, Illinois and is open to applicants who are able to commute bi-weekly to this office.

Applicants must already be authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of work visas.

JOB CODE: 1000112