You are a visionary, eager to lead a dynamic team and drive innovation in healthcare technology. You look forward to spearheading a cutting-edge technology platform, ensuring it meets stakeholder needs and delivers on our clinical vision, while overseeing the growth and sustainability of our program. You are passionate about leading a talented team of experts, providing top-tier support to participants and acting as a crucial liaison to technology teams and vendors. Your expertise will empower our customer experience team and uphold the highest standards in data management. You are enthusiastic about ensuring consistent application of methodologies across our diverse registry platforms.

If this sounds like you, please read on!

The Director, Technical Product Management is responsible for ensuring that the AAOS Registry Program’s technology platform components meet stakeholder needs and ensuring the delivery of the clinical vision of the registries to oversee growth and sustainability of the program. The director will oversee a team of informaticists and subject matter experts to provide tier 2 support to participants, act as a liaison to technology teams and vendors, provide input to resources to empower the customer experience team, and oversee the data dictionaries, data specifications and data management standards of the registry. This role will partner closely with registry clinical program and research and analytics staff to ensure consistent application of measure and research methodologies across the varying registry platforms. 

Registry Product Management:

• Oversee the development and execution of product strategies and roadmaps that align with and fulfill the clinical vision of the registries. Develop and manage product roadmaps for each registry with support of clinical program management staff; identify areas of opportunity to increase the value of registries through advancement of the registries as providers of clinical outcomes and quality improvement metrics that offer value to both surgeons and clinicians at participating institutions.
• Lead end-to-end product management for key areas of the registries including data management, registry dashboards and reports and data re-use programs; this includes management and oversight of the level 2 function for participant support.
• Evaluate and select technology vendors for partnerships where necessary to fulfill product requirements and/or develop new products to expand the value of the registries.
• Champion the needs of registry stakeholders to improve user experience and adoption ensuring that the registry data products are intuitive, accessible and valuable. Gather feedback, conduct research and iterate on features to continuously improve the registry participant experience.
• Enforce registry data governance policies and processes to ensure the quality, integrity and security of registry data. Partner with technology vendors and internal security teams to define and manage to standards.
• Oversee the development and management of data dictionaries, data specifications and participation toolkits to ensure the ongoing submission and integrity of registry data; partner with registry clinical and research and analytic staff to manage data specification lifecycle.
• Partner with Business Lead, Customer Experience to ensure the necessary support and engagement models are in place to reduce participant attrition and increase potential for growth; establish priorities and plans in partnership with the customer experience team to ensure participant satisfaction and to contribute to registry growth.
• Establish and maintain positive relationships with external partners to contribute to and inform registry development. This includes, but is not limited to, specialty societies, private payers, industry and/or standard-setting and accreditation organizations.
• Lead initiatives to ensure business continuity and to support future registry growth; this includes defining and executing initiatives to document current business processes and to identify areas of continuous improvement that supports efficiency and effectiveness. 

People Management and Leadership:

• Lead direct reports and cross-functional teams to ensure effective oversight of each registry and to drive ongoing improvement to registry product offerings.
• Provide leadership to develop a highly accountable and knowledgeable team of registry data subject matter experts the demonstrate our values of teamwork and continuous learning.
• Provide prioritization and oversight for the team to ensure SLAs, revenue, acquisition and retention goals and project commitments are met for each registry.
• Act as a mentor and coach by setting a high bar of performance for self and team.
• Create and support an environment where the team freely escalates challenges; facilitate change through positive reinforcement of milestones and success.
• Develop team with a product management mentality; facilitate the development of empowerment and innovation across team members.  Provide coaching and development where required to develop the team in both clinical and product development practices.

Exemplifies the following essential values of the Academy: 

• Teamwork: Effective collaboration and team-focus to solve complex problems and drive innovation.
• Empowerment: The authority, information, and skills to make decisions and drive results.
• Accountability: Ownership of process and results that drive decisions and ensure implementation.
• Mindset of Growth/Continuous Learning:  Focused on and invested in self and staff development to become more adaptable, making the Academy more agile, innovative, and sustainable. 

Travel:  

• Up to 10 days per year

Qualifications:

Required:

• 8-10 years of experience in healthcare field or clinical setting; knowledge of orthopaedic clinical care and practice.
• 5-7 years of experience in product development or management in the healthcare space.
• Demonstrated excellence in communication (oral and written) skills; strong organizational skills; excellent phone presentation and customer service skills.
• Strong business and people skills, including planning, presentation skills and business acumen
• Advanced organizational skills with proven ability to manage competing priorities
• Demonstrated ability to problem solve and make decisions based on limited information; proven ability to manage risk and establish mitigation strategies to support positive long-term outcomes
• Ability to interpret and analyze situations, identify solutions, and formulate recommendations for effective management of customers, staff and processes
• Knowledge of IT systems, particularly data integration services
• Strong time management skills: demonstrated ability to complete multiple tasks concurrently and deliver results under pressure
• Experience collaborating with peers and forming agreements across cross-functional teams
• Demonstrated proficiency in Microsoft Office and collaboration tools such as SharePoint and MS Teams 
• Strong oral and written communication skills; skill explaining problems succinctly and clearly while demonstrating sound judgement related to details and commitments to achieve positive outcomes
• Ability to deal with ambiguity and work in a dynamic, results-oriented environment
• Naturally organized, analytical and detail oriented, Energetic self-starter passionate about professional integrity and excellence with a positive attitude and contagious enthusiasm
• Strong relationship building skills and the ability to work with a diverse group of team members across the Registry department, the organization and with external partners
• Motivation to create a best-in-class customer experience and develop and instill that energy and passion with the team
• Knowledge of HIPAA, PHI, IRB, and other relevant regulatory issues.

Desired:

• Master’s degree in public health, Nursing or Related Clinical Field
• Experience managing work in Salesforce or other Customer Relationship Management (CRM) or Association Management Systems (AMS)
• Background in working with individuals/groups that require significant support through decision-making processes.
• Familiarity with or experience with health care related research projects and studies

Salary Range: $110,000- $120,000

Join us in shaping AAOS’ success! If this resonates with you, apply today by sharing the following:

-Clearly communicate why you are the ideal candidate for this role, providing specific examples and experiences as proof points.

-Resumes must be accompanied by a cover letter with salary expectations to be considered. 

Please note: 

This hybrid position is based in Rosemont, Illinois and is open to applicants who are able to commute weekly to this office.

Applicants must already be authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of work visas.

JOB CODE: 1000097